Reference

Legal Terms That Protect Your Account

surya36 operates under a clear set of legal terms designed to protect your account, your data, and your access. Availability depends on local law and is open to you where your region permits — read through what applies to you before you get started.

Account ProtectionData PrivacyJurisdiction-Dependent AccessUser RightsPolicy Transparency
surya36 Legal Terms That Protect Your Account
HOW WE HANDLE IT

Data Handling, Cookies and Account Security

We take a straightforward approach to account security and data care — no vague promises, just the actual steps we follow. Your account is protected by OTP verification on every login, and any wallet change (DANA, OVO, GoPay) requires a re-verification step before it takes effect. Here's what we do on each front.

Data Retention We keep your account data only as long as your account is active or as required by financial compliance rules. Inactive accounts are flagged for review after an extended period of no login.
Cookie Policy Session cookies keep you logged in and remember your wallet preference. Analytics cookies are anonymised. You can clear or block cookies through your browser settings without losing your account.
Account Security Every login triggers an OTP sent to your registered number. Changing your linked e-wallet — whether DANA, OVO, or GoPay — requires identity re-verification before the update is saved.
Requesting Changes To update, export, or delete your personal data, go to Settings > Privacy & Legal in your account dashboard, or contact support with your account ID and the specific request.
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about your rights, a data request, or a policy concern, our support team handles legal queries directly — no automated deflection. Reach us through any of the channels below and we'll connect you with the right person. Players in Denpasar and across Indonesia can expect a response within the same business day for most account and policy queries.

Team online

Live Chat

Open the chat widget from any page on surya36 and select 'Account & Legal' from the topic menu. Available during standard Indonesia business hours.

Email Support

Send your legal or data query to our support address listed in the full terms document. Include your registered account ID for faster routing.

Account Portal

Log into your account, go to Settings, then select 'Privacy & Legal' to submit a formal data access or deletion request directly from your dashboard.

Questions About Your Rights and Our Policies

These are the questions we get most often about legal terms, data, and account rights. If yours isn't here, reach out through live chat or the account portal.

Access depends on local law and is available where your region permits online gaming. Check your local regulations — we cannot confirm eligibility on your behalf.

We collect your registration details, linked e-wallet identifiers (DANA, OVO, GoPay), and session activity for security. We do not collect more than what's needed to run your account.

Log in, go to Settings, then Privacy & Legal, and submit a data access request. Alternatively, contact support with your account ID and we'll process it directly.

Transaction records are retained for the minimum period required by financial compliance rules. After that period, records are removed from active storage permanently.

Yes. Submit a deletion request through the Privacy & Legal section in your account settings. Compliance-required records are retained for the mandatory period, then deleted.

Your wallet linkage is removed from active records upon account closure. Any pending transaction data is retained only for the compliance period, then permanently deleted.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.